How Do I Place an Order?
Buying from CadillacBikeStore.com is easy and secure. You don't have to fill out a registration form or download software to shop here. When you place an order, you can feel confident that your credit card information is protected by our secure server. Simply place an order via our Online Shopping Cart Technology by clicking the “add to basket” button for each item you wish to purchase, and when you are done shopping, click the “checkout button”. We accept all major credit cards including MasterCard, Visa, American Express and Discover. You can also place an order over the phone by calling 309-797-9028.

Is My Information Secure?
The transmission of your order is done using 128-bit SSL (Secure Socket Layer) encryption. SSL is the standard for secure data transmission over the Internet. This provides a secure connection between a web browser and a web site server. Once we receive your information we do not share it with anyone.

How Long Does Delivery Take?
The bicycles ship promptly via Fed Ex or UPS ground and will arrive in 2-7 days. If for some reason the time will be longer, we will notify you of the status of your order. If you need to receive the bike second day or next day, please email us with your address and the item you are wishing to purchase and we will provide a shipping quote for you.

Why should I buy a Cadillac Bicycle?
With the Cadillac Bike Line, components that are add-ons with other brands are standard on Cadillac Bicycles. Examples of this quality include front and rear disk brakes, Shimano Gears, high-quality aluminum and Carbon Fiber Tubing, as well as Rock Shox and Manitou suspension frames and... [more]

Does My Bike Come Assembled?
The bikes ship approximately 85% - 90% assembled. Generally speaking, the bikes are set up in a manner to be able to fit in the box for shipping. The handlebars, seat, front tire, and pedals need to be attached. To ensure your bicycle is set to operate at its optimal performance level, and for safety, we recommend having your bike checked over by a qualified mechanic, and/or the final assembly done by a qualified bike specialist. They will do this at very reasonable rates and is similar to a basic tune-up.

What if My Bike is Damaged in transit?
Once you receive your bicycle, immediately look it over to make sure everything is in good condition, and if the box is damaged, note it with the delivery driver. If there is damage, call or email us and provide your name, and order number and exactly what is damaged or missing. We will take care of any problems as quickly as possible. If you receive a bike that looks badly damaged when the delivery driver brings it to your door, the best thing to do is to refuse the package and a replacement bike will be sent.

What is Your Return Policy?
If for any reason you are not satisfied with your product, we will do everything we can to correct the problem for you. The bicycles are covered under a manufacturer’s warranty and are sold brand new in the original packaging, if a part is missing or there is damage to the bicycle, contact us immediately and we will promptly take care of the problem. We will accept product returns for up to 10 days after receiving the product. You must contact us in advance for a return authorization number. A restocking fee may apply and shipping charges are non-refundable. We do not accept returns on bicycles that are damaged by excessive customer abuse. The restocking fee will be dependent upon the condition of the bicycle.

Does My Bike Have a Warranty?
Yes, Cadillac bicycles have a manufacturers warranty. This is a lifetime warranty on the frame, and one year on the parts.

Is CadillacBikeStore the Manufacturer?
We are a retail store for the Cadillac Bicycles, not the Cadillac Bicycles Manufacturer. If you need to contact us about a purchase you Made With Us, or are interested in buying a bike from us, please contact us. If you already have a Cadillac bicycle that you purchased through a store other than ours, please contact the store where you purchased the bike for assistance.

Warranty:
CadillacBikeStore.com (EarthSpirits.net, inc.) will extend to its customers any manufacturer's warranty on merchandise we sell but, otherwise, we make no warranty, express or implied, as to the merchantability or fitness for any particular purpose of the merchandise in website. CadillacBikeStore.com(EarthSpirits.net, inc.) shall not be responsible for the proper use of the merchandise sold and the customer is urged to exercise caution and take all necessary safety measures in using the merchandise. CadillacBikeStore.com (EarthSpirits.net, inc.) urges you to wear a helmet and use lighting regardless of the legal requirements pertaining thereto in your particular state. CadillacBikeStore.com (EarthSpirits.net,inc.) strongly recommends assembly by a qualified bike specialist. We recommend taking your new bike to a local bike shop and having a qualified mechanic complete the assembly.

THE LIABILITY OF CADILLACBIKESTORE.COM (EARTHSPIRITS.NET, INC.) SHALL IN NO EVENT, EXCEED THE ORIGINAL PURCHASE OR INCIDENTAL DAMAGES OF ANY NATURE INCLUDING FOR EXAMPLE, BUT NOT BY WAY OF LIMITATION DAMAGES FOR PERSONAL INJURIES OR DAMAGES TO PROPERTY.

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